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New scheme puts bank in its customers' shoes
RELATIONSHIP managers from NatWest will have spent two days working for SME customers in Milton Keynes by the end of the year under a new scheme.
The Working With You programme aims to give managers looking after business customers with turnover of up to £25 million a greater understanding of the challenges facing businesses in this sector.
The bank expects 16 working visits across a variety of local businesses will have taken place before the end of the year.
The programme aims to provide NatWest’s relationship managers with a greater insight into the workings of SME businesses and the pressures that owners or managers face on a day-to-day basis.
David Ellinor (pictured) NatWest’s director, commercial banking in Milton Keynes, said: “We have launched the Working With You Programme to aim to improve the relationship between the bank and its SME customers. All our relationship managers will go to these visits with a blank agenda with the aim of getting under the skin of the business and seeing a new perspective.”
“Open and honest engagement is always a key component of successful business relationships. This programme allows us to extend that and actually view the business from the customer’s eyes, not just looking at figures on a balance sheet. Ultimately we hope this helps improve the service and support we can extend to Milton Keynes SMEs.”
15-12-2011
